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INFO

Our products are made by hand, small imperfections, variance in colors, differences in shape or irregularities might happen and are part of the charm of a handmade product!

CARE

We use Griffin Silk or Nylon threads, Our gold is solid 9k or 14k which makes it safe to use in the water.

HOWEVER TO PRESERVE THEIR LONG TERM BEAUTY, WE RECOMMEND THAT YOU DO NOT WEAR YOUR JEWELRY IN THE SHOWER OR WHEN SWIMMING IN THE SEA OR POOL. AVOID PUTTING THEM IN DIRECT CONTACT WITH PERFUME, CREAM OR ANY OTHER CHEMICAL PRODUCT. IF THIS HAPPENS, NOT A BIG DEAL, JUST BE SURE TO RINSE THEM OFF WITH CLEAN WATER.

We always make sure that your order ships within 1-2 business days.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

Shipping, Taxes and Duties:

All shipping rates are calculated through UPS / FEDEX / USPS. 

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. 

Every piece is crafted with intention and love! ​Because of the care that goes into creations, all purchases are final sale. This includes custom pieces and international orders. If you have any questions or concerns regarding your order, please reach out to us at order@nagalosangeles.com - our team will be happy to assist you in the best way possible.

We may offer exchanges under limited circumstances. If your order arrives damaged, please email us at order@nagalosangeles.com with the following:

~ Your name

~ Your order number

~ A brief description of the damage

~ A few clear photos of the damaged piece

In the event of a return or exchange the taxes, duties and shipping fees will not be refunded. Thank you.